Support

Questions, a mistake in a lesson, or an idea? Write to us and we will answer as soon as we can.

It helps to include your iPhone model, your iOS version, the language you learn in, and the unit and lesson where you saw the problem.

Frequently asked questions

Is Parlo free?

Yes. There are no ads, no subscription and no account.

Which languages are the explanations in?

English and Spanish. You can change the language at any time in Profile.

I already know some Italian. Do I have to start from the beginning?

No. Every unit ends with a 10-question test. Pass it and you can move on to the next unit.

Where is my progress saved?

Only on your iPhone and in its backup. If you move to a new iPhone, restore it from an iCloud or computer backup to keep your progress.

How do I start again from zero?

Go to Profile and tap Reset progress. This deletes everything the app has saved and cannot be undone.

Speaking practice doesn't hear me.

Check that Parlo has access to the microphone and to Speech Recognition in Settings › Parlo, speak close to the phone in a quiet place, and try again.

How do I turn the daily reminder on or off?

In Profile you can turn the reminder on, choose its time, or switch it off. Parlo asks for permission to send notifications only when you turn it on.

A game is locked.

Games in the Lab unlock as you learn, because they only use words and verb tenses you have already been taught. Keep going with the course and they will open.